Introduction
AusHotelGuide respects the privacy of people who visit our website, review accommodation information, manage cookie preferences or contact us with an enquiry. This Privacy Policy explains what information may be processed through the website, why particular information may be requested, how browser technologies are used and what choices are available to visitors.
This policy applies to the pages operated under AusHotelGuide.com. It does not automatically apply to third-party websites, booking platforms, map providers, payment services or other external services that may be linked from this website. Where an external provider is involved, that provider may have its own privacy policy and terms that govern its handling of information.
We aim to describe website practices in clear language. If the way the website handles personal information changes, this policy should be updated so that it continues to reflect the services and technologies actually in use.
Information You Provide
You may choose to provide information when contacting AusHotelGuide. Depending on the nature of your enquiry, this can include your first name, last name, email address, telephone number, enquiry category and the contents of your message. You decide how much information to include, although some fields may be required so that an enquiry can be structured correctly.
Please avoid including information that is not needed for your enquiry. In particular, do not place payment card details, passport numbers, government identifiers, medical records, passwords or other highly sensitive information in a general website message field. If a future booking or payment service requires additional details, those details should be collected through the appropriate secure process and described in the relevant privacy information.
Information can also be generated through your interaction with privacy controls. For example, the website may remember whether you accepted or rejected optional cookie categories so that you are not asked to make the same choice on every page view.
Contact Form
The contact form asks for information that helps organise accommodation and general hotel enquiries. Required-field and email-format checks take place in your browser before the form can display its success state. These checks are designed to reduce incomplete or incorrectly formatted submissions.
In the current static website build, the contact form is configured for client-side validation and does not transmit form content to a server, email platform, customer relationship management system or reservation platform. Because there is no server-side form endpoint in this build, completing the browser validation does not by itself create a booking or send an email.
If an authorised backend, email service or enquiry-management platform is connected later, this Privacy Policy should be updated to explain what information is transmitted, which service receives it, the purpose of the processing and how long enquiry records are retained.
How Information May Be Used
Information collected through website services may be used for legitimate operational purposes connected with accommodation and guest communication. Depending on the systems that are active, these purposes may include answering enquiries, providing requested room or facility information, assisting with accessibility questions, maintaining website functionality, protecting website security and keeping a record of privacy choices.
AusHotelGuide does not need every possible item of personal information for every interaction. Information should be limited to what is reasonably relevant to the purpose for which it is requested. Where optional analytics or marketing tools are not active, data should not be processed through those categories merely because the consent interface contains a setting for them.
If new uses are introduced, they should be evaluated against the reason the information was originally collected. Materially different uses may require updated privacy information or a new choice from the visitor.
Third-Party Services
Some website features rely on third-party resources. Examples can include web fonts, icon libraries, mapping services, hosting infrastructure and any future reservation or communications tools. When your browser requests a third-party resource, the external provider may receive technical information such as your IP address, browser type, device information, referring page, requested resource and time of the request.
Third-party providers process information under their own terms and privacy practices. AusHotelGuide does not control the internal data-handling practices of an independent provider. Visitors who want more detail about a particular third-party service should review the privacy information published by that provider.
We aim to keep external integrations proportionate to the functionality they provide. If an integration is no longer needed, it should be removed rather than left active without a clear purpose.
Google Maps
The Contact page includes an embedded Google Map to help visitors understand the Broadbeach location. Loading the map can cause the visitor's browser to connect directly to Google and related infrastructure. Google may receive technical request data and may set or read technologies in accordance with its own policies and the visitor's browser settings.
The map is provided for convenience and orientation. AusHotelGuide does not control how Google processes information through its map service. Visitors who prefer not to load the embedded map can use the written location information and avoid interacting with the map area.
If the website later adopts a consent-gated map implementation, the map can be delayed until the visitor has made the relevant privacy choice. Any such change should be reflected in this policy and in the Cookie Policy.
Data Retention
Personal information should not be kept for longer than it is reasonably required for the purpose for which it was collected, subject to any operational, accounting, legal or dispute-resolution needs that may apply. Different categories of information can have different retention periods.
In the current static build, contact-form content is not stored on an AusHotelGuide server because there is no configured form-processing endpoint. Cookie preference settings remain in the visitor's browser until the visitor updates them, clears site data, removes the localStorage value or uses browser controls that delete stored information.
If server-side enquiry, booking or account systems are added, appropriate retention rules should be documented for those systems. Records that are no longer required should be deleted, anonymised or otherwise handled in accordance with the applicable operational requirements.
Data Security
Reasonable technical and organisational safeguards should be used to protect information handled through website services. Appropriate measures can include HTTPS encryption in transit, maintained hosting infrastructure, limited administrative access, secure authentication, software updates, backups and controls around third-party service accounts.
No internet transmission, website or storage system can be guaranteed to be completely secure. Visitors should take their own precautions, including using trusted devices, keeping browsers up to date and avoiding the submission of unnecessary sensitive information through general contact forms.
If a future service processes payment information or other higher-risk data, it should use systems designed for that purpose rather than storing such information in ordinary website messages.
External Websites
AusHotelGuide may include links to websites operated by other organisations. A link is provided for convenience and does not mean that the external website follows this Privacy Policy. Once you leave AusHotelGuide.com, the privacy practices of the destination website will apply.
External websites may use their own cookies, analytics, account systems and marketing technologies. Before providing personal information to another website, review the privacy information available on that service and use its privacy controls where appropriate.
Your Choices
You can manage optional privacy settings at any time by selecting Cookie Settings in the footer. The settings panel allows you to accept all optional categories, reject optional categories or choose categories individually. Essential storage remains enabled because it is used to remember the privacy choice and support core website behaviour.
You can also clear localStorage and other site data through your browser. Doing so may cause the cookie banner to appear again because the website will no longer have a stored record of your previous choice.
If personal information is later processed through an enquiry, reservation or account system, available privacy choices may depend on the nature of the record and applicable requirements. Requests should be made through the contact details published on the website and should contain enough information for the relevant record to be identified without requesting unnecessary additional data.
Children's Privacy
AusHotelGuide provides general hotel and destination information and is not designed to solicit personal information directly from children. General contact forms should be completed by an adult where the enquiry concerns a child or family stay and personal information is required.
Casino gaming areas described on the website are restricted to persons aged 18 years and over. Content about adults-only entertainment does not change the broader hotel's ability to provide accommodation information for families; it simply reflects the age restriction that applies to gaming areas.
Policy Updates
This Privacy Policy may be updated when website functionality, data-handling practices, third-party integrations or operational processes change. Examples include the introduction of online reservations, newsletters, analytics, marketing tools, user accounts, payment services or a server-side enquiry system.
When the policy is updated, the “Last updated” date at the top of this page should be changed. Visitors are encouraged to review the policy from time to time, particularly before providing information through a new website feature.
Contact
Questions about this Privacy Policy or the privacy settings available on AusHotelGuide.com can be sent to [email protected]. For general hotel enquiries, you can also use the contact details published on the Contact page.
When contacting us about privacy, please describe the issue clearly and avoid sending unnecessary sensitive information in the first message. This helps keep the request focused and reduces the amount of personal information shared through general correspondence.