Introduction
These Terms & Conditions govern the use of AusHotelGuide.com and the information, accommodation descriptions, enquiry tools and other content made available through the website. By accessing the website, you agree to use it lawfully, responsibly and in a way that does not interfere with the website or the rights of other users.
The website is intended to provide information about accommodation, rooms, facilities, dining, leisure, the Gold Coast location and ways to make an enquiry. Separate booking terms, payment conditions, cancellation rules or property-specific policies may apply when an actual reservation is made or confirmed.
If there is a conflict between general website information and specific written terms supplied with a confirmed reservation, the specific reservation terms will normally govern that booking to the extent permitted by applicable law.
Website Information
AusHotelGuide aims to keep website information clear and useful. Hotel information can change over time, including operating hours, room configurations, available facilities, dining arrangements, maintenance schedules and access conditions. We may update, correct or remove website content when circumstances change.
Images, room descriptions and destination copy are intended to help visitors understand the style and general nature of a stay. Individual rooms, views, furniture, finishes and layouts may vary within a room category. Website photography should not be interpreted as a guarantee that every room or space is identical to the image shown.
Visitors should review the details supplied during any reservation or enquiry process and ask for clarification if a particular feature is important to their stay, especially in relation to accessibility, bedding arrangements, occupancy, views or facility availability.
Accommodation Information
Room pages and room cards may describe bed type, typical occupancy, bathroom features, Wi-Fi, television, seating, coffee facilities, air conditioning and other amenities. These descriptions are provided to help guests compare options and should be read together with any reservation confirmation or property information issued for the selected dates.
Occupancy limits must be respected. Where a room is described as sleeping a maximum number of guests, additional guests may not be permitted unless an authorised alternative arrangement has been confirmed. Infants, children, rollaway beds or cots may be subject to separate capacity, safety or availability rules.
Reasonable changes to room furnishings, equipment or amenity brands may occur without changing the overall room category. If a specific feature is essential, contact the hotel before making travel arrangements that depend on it.
Room Prices
Room prices displayed on the website are informational “from” rates and are not a guaranteed live quotation. A “from” price indicates a starting reference point and may be available only on selected dates, room types, lengths of stay or occupancy combinations.
Rates can change according to demand, travel dates, room availability, occupancy, inclusions, applicable taxes, fees, packages and other booking conditions. The price that applies to a reservation is the price presented and accepted through the authorised reservation process at the time the booking is confirmed.
Unless clearly stated otherwise, a website room price should not be assumed to include every incidental charge, dining purchase, transport cost, gaming expenditure, parking charge, deposit or optional service. Guests should review the rate inclusions and conditions before confirming a reservation.
Availability
Room availability changes continuously. The presence of a room category on the website does not guarantee that the category is available for particular dates. Availability may also change between an initial enquiry and confirmation.
A reservation is not confirmed merely because a visitor has viewed a room, clicked a button or submitted a general enquiry. Confirmation should be evidenced by the authorised reservation process and any confirmation details issued for the booking.
Facilities may occasionally be unavailable because of maintenance, private events, weather, safety requirements, operational changes or other circumstances. Where possible, material changes affecting a confirmed stay should be communicated through the relevant guest-contact channel.
Reservation Enquiries
The Contact page can be used to structure questions about accommodation, room information, hotel facilities, accessibility and general matters. An enquiry is a request for information and does not by itself create a reservation, hold inventory, guarantee a room or lock in a displayed price.
The current static contact form performs browser-based validation. No server-side form endpoint is configured in this build, so visitors should use the published phone or email details for time-sensitive enquiries unless and until an authorised form-processing service is connected.
If an enquiry leads to a reservation, the booking becomes subject to the specific rate, payment, cancellation, no-show, deposit, identification and occupancy conditions communicated through the authorised reservation process.
Hotel Facilities
AusHotelGuide describes a range of accommodation and leisure features, which may include dining spaces, an outdoor pool, fitness facilities, lounges, guest services and entertainment areas. Access may depend on opening hours, maintenance, age limits, capacity, dress standards, safety requirements, guest status or other operational conditions.
Dining menus, service periods and availability can change. Pool and fitness areas may close temporarily for maintenance, cleaning, weather or safety reasons. Guests should check current information if access to a particular facility is an important part of their travel plans.
Hotel facilities must be used in accordance with posted rules and reasonable staff directions. Conduct that creates a safety risk, damages property or materially disrupts other guests may result in restricted access or other action consistent with applicable hotel policies.
Adults-Only Areas
Casino gaming facilities are restricted to persons aged 18 years and over. Proof of age may be required before entry, and access can be refused where identification requirements or venue conditions are not met.
Adults-only areas can operate under additional entry rules that are separate from ordinary accommodation access. Guests are responsible for following posted conditions, responsible-gaming notices and lawful directions within those areas.
No part of the accommodation website should be interpreted as encouraging a minor to access gaming facilities. Hotel accommodation and general leisure information remain separate from the adults-only gaming area.
Responsible Gaming
Gaming is an adults-only form of entertainment and should be approached responsibly. AusHotelGuide does not provide gambling systems, promises of winnings, bonuses, betting advice or claims that gaming can be used as a reliable way to make money.
Guests who choose to gamble should set personal limits, avoid chasing losses and avoid gambling with money needed for essential expenses. Alcohol, fatigue and emotional distress can affect decision-making, so guests should consider taking a break where appropriate.
Responsible-gaming support information and any mandatory venue notices should be followed in the jurisdiction where gaming takes place. If gambling stops being enjoyable or begins to cause harm, seek appropriate support and consider self-exclusion or other available control measures.
Website Content
Website text, layout, photography, graphics, icons and other content are provided for general information about AusHotelGuide and the surrounding destination. Content may be changed, reorganised or removed without notice as the hotel offering or website design evolves.
Image-generation prompts may exist in source-code comments as part of the website production workflow. They are not guest-facing claims about a specific photographed room or facility. Published imagery should be appropriately licensed or created for the website and should represent the property accurately.
Automated copying, scraping or reuse of website content in a manner that infringes rights, misrepresents the property or materially affects website operation is not permitted.
Intellectual Property
Unless otherwise stated, the original text, visual design, code, branding elements and other original materials on AusHotelGuide.com are protected by applicable intellectual-property rights. Use of the website does not transfer ownership of those rights to the visitor.
Third-party fonts, icons, map content, libraries, photographs and services remain subject to the rights and licences of their respective owners. References to third-party services do not grant permission to copy or reuse their materials.
You may use the website for ordinary personal travel research and communication. Any broader commercial reproduction, redistribution or adaptation of protected content should be authorised where required.
External Links
The website may contain links to external websites or embed services operated by third parties. External content is provided for convenience and can change independently of AusHotelGuide. We do not control the availability, security, privacy practices or accuracy of an independent third-party website.
Visitors should review the terms and privacy information of external services before submitting information, making payments or creating accounts with them. A link does not automatically mean that AusHotelGuide endorses every product, statement or practice on the destination website.
Liability
To the extent permitted by applicable law, AusHotelGuide is not responsible for losses arising solely from a visitor's reliance on outdated, incomplete or misunderstood general website information where current details were reasonably available through the applicable reservation or contact process.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights, guarantees, remedies or liabilities that cannot lawfully be excluded or restricted. Consumer rights that apply under relevant law continue to apply.
Travel decisions can depend on matters outside the hotel's control, including transport disruptions, weather, public events and third-party services. Visitors remain responsible for making appropriate travel arrangements, reviewing booking conditions and obtaining any insurance they consider necessary.
Updates
These Terms & Conditions may be updated to reflect changes to website functionality, room information, enquiry processes, booking methods, property policies or legal requirements. The updated version takes effect when published on this page unless a different effective date is stated.
The “Last updated” date at the top of the page indicates when these website terms were most recently revised. Guests with a confirmed reservation should also retain and review the specific terms issued with that reservation, as later website updates do not necessarily replace the conditions already agreed for an existing booking.
Contact
Questions about these Terms & Conditions can be sent to [email protected]. For room, facility or accessibility questions, use the contact details on the Contact page so the enquiry can be directed to the appropriate guest-information channel.
If your question concerns a particular reservation, include the information reasonably needed to identify that reservation, but do not send payment card details or other unnecessary sensitive information through a general email message.